TPP Internet renewal advice emails breached Code of Practice

Posted by Jo Lim on 29 July 2004

Melbourne, 29 July 2004 - auDA has found that accredited registrar TPP Internet acted in breach of the .au Domain Name Suppliers' Code of Practice by sending inaccurate and misleading renewal advice emails to domain name registrants.

During April-July 2004, TPP Internet sent emails to a number of its former customers advising them that their domain names were about to expire, or had already expired, when in fact the customer had already transferred and renewed their domain name through another accredited registrar.

auDA has found that TPP Internet breached the Code of Practice, because the emails contained inaccurate information about the registrants' domain names and misled some registrants into believing that TPP Internet was still their registrar of record.

At auDA's request, TPP Internet has:

  • sent a corrective email to all recipients of the renewal advice emails;
  • posted a corrective notice on its web site at which must remain in place for a period of 30 days; and
  • conducted a full review of its systems and procedures and training of relevant staff to ensure compliance with the Code of Practice and Registrar Agreement.


For media contact:

Chris Disspain
CEO - auDA
tel: 03 9349 4711